Why do I stop getting coins for certain activities after a while?
There are limitations for how many times you can be rewarded for each activity, per month, day, and hour. Don't worry, because limits refresh on the dot every hour, after 01:00 CET every day, and at 01:01 CET on the first of every month! Check out the ongoing activities table above to learn more about activity availability!
How do I receive rewards?
Rewards can be released along the membership progression. Possible rewards may be found in the shop.
I’ve unlocked a badge. Where’s my reward?
We will send you an email when your reward is available.. Sometimes this happens instantly and sometimes the reward is sent the day after you have unlocked the badge.
I bought a Bonus Cup in the shop without making a deposit. How can I access my bonus later on?
The Bonus Cup will be saved on your account so that the next time you make a deposit you will get any bonus that you have previously purchased, but not yet used.
I have a Bonus Cup, why can’t I use it?
Some Bonus Cups may have deposit requirements. If these requirements are not fulfilled; the Bonus Cup will be left unused for your next deposit.
How can I use my coins?
Coins can only be spent in the shop. Available options are unlocked for your purchase.
I had more coins yesterday. Did I lose some of them?
You may have used them to purchase some shop treats. Don't worry, we never remove coins from an active account unless they're spent in the shop.
How long do my coins last?
As long as you're using your Vera&John account and depositing regularly, your coins will be ready and waiting for you! However, coins DO expire! If it’s been 90 days since your last deposit, then your coin balance will be lost!
Why can't I get to Level 2?
The last step on your journey to Level 2 is your very first deposit! Only players who have made a deposit to their Vera&John account can leave Level 1 behind and keep climbing to new and exciting heights.